Terms & Conditions

1. Account Creation

In order to use our services, you must create an account with us. You are responsible for maintaining the confidentiality of your account information and ensuring that all information provided is accurate and up to date. You are also responsible for all activities that occur under your account. If you suspect any unauthorized use of your account, please contact us immediately.

2. Product Information

We strive to provide accurate and up-to-date information about our products, including images, descriptions, and prices. However, we cannot guarantee that all information is completely error-free. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

3. Pricing and Payment

All prices listed on our website are in the currency stated and do not include delivery or service fees, which will be added at checkout. We reserve the right to change our prices at any time. Payments can be made using various methods such as credit/debit cards or e-wallets. By providing payment information, you represent and warrant that you have the legal right to use the payment method and that the information provided is accurate and complete.

4. Delivery

We aim to process and deliver all orders in a timely manner, but delivery times may vary depending on your location. Any delivery times provided are estimates and are not guaranteed. We are not responsible for any delays or damages caused by third-party carriers.

5. Intellectual Property

All content on our website, including but not limited to logos, images, graphics, and text, is the property of our company and is protected by copyright and other intellectual property laws. You may not use, copy, reproduce, modify, or distribute any of our content without our prior written consent.

6. Use of Our Services You may not use our services for any illegal or unauthorized purpose. You also may not use our website in a way that could damage, disable, overburden, or impair our servers or interfere with any other party's use and enjoyment of our services.

7. User-Generated Content

We love to see our customers using and enjoying our products, and we encourage you to share your experiences with us and the community. By submitting any user-generated content, such as reviews, comments, or images, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any and all media.

8. Limitation of Liability

In no event shall our company, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our services, whether based on warranty, contract, tort, or any other legal theory.

9. Indemnification

You agree to indemnify and hold our company, its directors, employees, and affiliates harmless from any and all claims, damages, losses, liabilities, and expenses, including reasonable attorneys' fees, arising from your use of our services, your violation of these terms and conditions, or your violation of any rights of another party.

10. Modification of Terms and Conditions

We reserve the right to modify these terms and conditions at any time, so please review them periodically. If any changes are made, we may post a notice on our website. Your continued use of our services following any modifications constitutes your acceptance of the updated terms and conditions.

11. Termination

We may terminate or suspend your account and access to our services at any time, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these terms and conditions.

12. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of The Kingdom of Bahrain, without regard to its conflict of law provisions.

13. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at support@sellati.app We hope that these terms and conditions have provided you with a clear understanding of our policies and procedures. By using our services, you agree to abide by these terms and conditions.

Refund Policy

1. Eligibility for Refunds:
We offer refunds for items that are unused, undamaged, unperishable, and in their original packaging within 3 days of delivery. However, there are some exceptions to this policy, which include:

• Personalized or customized items: We do not offer refunds for items that have been personalized or customized according to your specifications.
• Perishable items: We cannot offer refunds for perishable items such as but not limited to fresh or dairy food, unless they have been received in substandard conditions.

2. Return Process: If you wish to return an item, please follow these steps:
a) Contact us: Before returning an item, please contact Sellati through the Sellati App using the Chat Platform, or through email or by phone. Our team will guide you through the return process.
b) Receive your refund: Once we receive and inspect the return enquiry, once validated, we will process your refund and update you on the status.

3. Refund Options:

• Full Refund: In case you are eligible for a full refund, the cost of the items paid at the time of purchase will be refunded to you.
• Partial Refund: In case an item ordered is missing and or damaged upon receiving an order, the cost of the item paid at the time of purchase will be refunded to you.
• Exchange: If you wish to exchange the item for a different size, color, style, or brand, we can process an exchange for you depending upon availability. The cost difference, if any, will be either refunded or charged to you accordingly.

4. Refunds for Replacement Items:
If an ordered item is unavailable, you will have the option to either remove it from your order or replace it with a different item.

• If the unavailable item is removed from the order, you will be refunded with the amount of cost of the item.
• If the unavailable item is replaced with another item that costs less than the original item, the difference will be refunded to you.
• If the unavailable item is replaced with another item that costs more than the original item, the difference shall be paid by you.

5. Conditions for Refunds:
To ensure a smooth refund process, please make sure to adhere to the following conditions:

• The item must be unused, undamaged, and in its original packaging.
• The item must be returned within 3 days of delivery.
• The item must be accompanied by the original receipt or proof of purchase.

6. Damaged or Defective Items:
In case the item you received is defective or damaged, please contact Sellati immediately for further assistance. We will provide you with assistance and arrange for a replacement or refund, depending on your preference.
7. Lost or Stolen Items: We are not responsible for any lost or stolen items after they have been delivered to your designated address.
8. Refund Exceptions: There may be instances where we are unable to process a refund, including:

• Items that do not meet our return conditions.
• Items that have been damaged due to misuse, neglect, or improper handling by the customer.
• Items that have been tampered with or altered in any way by the customer.
• Items that have been returned after the 3-day return period.

9. Changes to the Refund Policy:
We reserve the right to make changes to this refund policy at any time. Any changes will be effective immediately. We encourage you to review this policy periodically to stay informed about our refund process.
10. Terms and Conditions:
In addition to the above guidelines, our refund policy is subject to the following terms and conditions:

• We reserve the right to refuse a refund in case we suspect fraudulent or abusive behavior.
• Refunds will be processed in the same currency as the original purchase.
• In case of any dispute, the laws of the Kingdom of Bahrain will apply.
• We are not responsible for any delays in the refund process due to unforeseen circumstances such as natural disasters or disruptions in delivery services.